I understand that unanticipated events occur in everyone's life.
In my commitment to provide an outstanding treatment experience to all of my clients and out of consideration for therapists' time, I have adopted the following cancellation policy.
Please be aware that appointments cancelled within a 24 hour notice period or if you do not arrive up for your appointment - this will incur the full charge of the treatment.
Late cancellations and 'no-shows' disrupt the conscientious and prompt service I aspire to provide to all, I am very busy and there will always have been someone who could have been fitted in to missed appointment slots, which is why, as a courtesy to other clients, these charges exist.
If you are taken ill or there is an emergency, I am reasonable, please let me know in the first available instance (i.e; first thing in the morning) and I will waive the fees.
Thank you for your understanding and co-operation.